Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Was this provider's staff friendly?
No, they were rude
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment