Does this provider give unbiased advice?
No. I didn't trust their motives.
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Did this provider have reasonable prices?
No, it was expensive.
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said