Services Highland Family Dentistry PC is a dentist/dental office located in Hiram, GA. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.

Please call Highland Family Dentistry PC at (770) 439-6844 to schedule an appointment in Hiram, GA or get more information.

Consumer Feedback

(2 Reviews)

View All 2 Reviews Add a Review

Recent Reviews

> Report this review

I certify that all my comments are 100% true and accurate.
My family of 4 has been treated by Highland Family Dentistry ("The Practice") for about 4 years. [a true statement.] Overall, we are pleased with the services provided [another true statement.] However, a "deal breaker" incident occurred today which resulted in our moving on to a new provider [another true statement.] We have no issue with the professional competence of anyone at the Practice [another true statement.] But we do take issue with what we consider to be a "not customer friendly" policy at this Practice [another true statement.] I believe it unacceptable professional arrogance for any medical service provider to perform, without notification to the patient, any service which has been specifically declined by the patient. [ a true statement of my belief about the proper relationship between the patient and any professional medical service provider.]

This post consists of statements of fact. Feel free to contact me if you have questions about any of the following statements.

After several requests for a change in treatment, I was told first by "Beth" and then by "Melissa" that it was the Dentist's "protocol" to always "recommend" that fluoride be applied to patients' teeth. In addition, I was told that it was not possible to decline any "recommended" treatment. In behalf of my family members I have asked repeatedly to be told prior to any application of fluoride, with the intention of refusing the treatment each time. I was told that it is their standard policy to do just that, i.e. to say, before applying fluoride, "Now I am going to apply fluoride to your teeth." Today that "policy" was repeated to me again, after I called to complain that they had failed to follow the policy when my daughter was treated today. It is our position that there was no warning given prior to the application of fluoride. There have been other prior occurrences of this same complaint by myself and other family members. Melissa assured me that the warning was given because it is "our policy to always do so." Bottom line, we are leaving this Dentist's practice because we are not allowed to be in charge of our own dental treatment. They refuse to honor our request to decline a portion of the Dentist's protocol. Our choice was clearly proposed by Melissa: That we must A) Accept the "recommended" treatment or B) Find another dentist. We choose option B.

It my intention to provide an update to this post if the Practice does not refund or apply, as promised by Beth, a $56 credit balance on our account related to insurance proceeds exceeding the anticipated amount for treatments prior to today.

The purpose of this post is to provide factual information about the relationship between my family and the Practice. I encourage anyone to consider all relevant facts when choosing a professional medical services provider. This post should be considered, or disregarded, only in its entirety. The writer insists that this post should not be edited or paraphrased, redacted or amplified beyond its verbatim content.

by bluefishdeep

February 05, 2010

Recent Polls

> Report this review

Did this provider's staff seem to respect him/her?

Absolutely not. They were always complaining about him/her

How would you compare this provider to others in his/her field that you have visited?

Not the worst, but certainly not the best

Did this provider thoroughly explain the risks and benefits of your treatment?

No, they didn't even attempt to explain

Did this dentist answer all of your questions?

No, I left confused and frustrated

by Anonymous

July 01, 2011

Add a Review

Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published content on the site. Use of this website constitutes acceptance of the Terms of Use.

Highland Family Dentistry PC

Dentists

Austell Family Dental Care

Austell, GA

Austell Family Dental Care

Austell, GA

Dentistry for Children - Austell

Austell, GA

Family Orthodontics - Austell

Austell, GA

Highland Family Dentistry PC

Dentist