Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider answer all of your questions?
No, I left confused and frustrated