I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. The staff was very friendly and welcoming during my visit. I appreciated their hospitality. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else.