Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Is this provider's business conveniently located?
Not at all, its out in the boondocks
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients