Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider prominently display their diplomas or business license?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs