Pros: Everybody (treatment coordinator, receptionists, dental assistants, dentists, etc) is pleasant and friendly. The waiting room is comfortable, neat, orderly, and clean--they even provide coffee and hot water for tea or whatever! The equipment (x-ray machine, dental tools, etc) seems very modern, state-of-the-art. One of the dentists calls patients after-hours to see how they are doing after treatments.
Cons: All my treatments (gum irrigation, several crowns for some of my teeth, and at least 2 root canals) amounted to $5,000.00--even with insurance! Good thing my mom (from out of town) came with me for my latest appointment with this provider and asked for a copy of the list of treatments and their costs--which they gave us, but it wasn't the right paper. I should have asked for a copy of the treatments and costs when I first saw this provider, but I didn't--and they didn't provide a copy, either. I had a problem tooth (my top right side)--sensitivity, giving me toothaches, and it was cracked and falling apart. They keep talking about extracting this tooth, but they also say they want to save this tooth and give me a crown for it. For this problem tooth, they did a would-be root canal. It wasn't really a root canal--and after this procedure, I developed an abscess and infection, which needed to be treated with antibiotics. I was told by this provider to call them when I was finished with the antibiotics, which I did. The receptionist did NOT schedule an appointment with me to see the dentist while I was on the phone telling them about finishing the antibiotics. They simply acknowledged me being done with the antibiotics and hung up! I waited for THEM to contact ME for an appointment, but I had to contact THEM--2 or 3 months later. I believe it was because part of my problem tooth broke off when I ate something. Again, they mentioned extracting my problem tooth--but they also mentioned saving it. I was told that this problem tooth was still infected--so I was prescribed more antibiotics. This time, I was referred to an endodontist. I went to the endodontist, and he recommended that this problem tooth be extracted--no way it could be saved. The appointment with the endodontist was back in March of this year. By this time I had finished the (2nd round) of antibiotics. I went back to the provider for a scheduled appointment (in May)--they keep mentioning extracting my problem tooth, but they don't work on it. They gave me a couple of crowns, instead. I was scheduled for another appointment with this provider later on this month (it is now June). Here it is now late June--I thought I could wait to see this provider next week for the scheduled appointment, but I couldn't. Guess what? Just this week, I noticed my problem tooth was hurting whenever I ate something. This was on Monday. I looked in the mirror to check out my problem tooth, and lo and behold, another abscess! The next day, Tuesday, I was eating some fresh vegetables, and the rest of my problem tooth broke off! The following day, Wednesday, I started to not feel so well. I took my temperature--it was between 99 and 100 degrees. I stayed home from work Thursday and called the provider to see if I could get in. I couldn't wait till next week--I had to take care of this NOW! This provider saw me Thursday, and I was prescribed more antibiotics (3rd round). NOW they want to extract this problem tooth the next day (Friday--which was yesterday). I was scheduled to have the problem tooth extracted by this provider yesterday, but my mom contacted the endodontist that I saw back in March, and she told me that the endodontist's office recommend that I see an oral surgeon, which I did. The oral surgeon extracted my problem tooth--he did a very good job.
This provider did irrigate my gums and gave me some crowns, which I appreciate. But they did a very lousy job with the tooth I was actually having problems with! I HOPE I can get somehow financially compensated for work that WASN'T done and for that botched-up, would-be "root canal". $5,000.00?? That's ridiculous!!
by Ge-Ge
xxx.xxx.188.228
June 23, 2012