I was very comfortable the entire time. Their office was clean enough, nothing special though. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. They always made sure that I wasn't in any pain. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.