Did this provider have an entertaining selection of waiting room magazines?
Yes
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.