Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Does this provider welcome questions?
Yes, they don't mind answering my questions
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution