Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Do you feel that you could have received better service somewhere else?
No, I don't think so