Was the waiting area spacious?
                        
                        
                            No, multiple people had to stand
                        
                        
                            Did you spend a lot of time in the waiting room at this provider's office?
                        
                        
                            Yes, I had to reorganize my schedule
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            Yes, it never fails. I'm put on hold forever when I call
                        
                        
                            Does this provider always take that extra step to make you feel special?
                        
                        
                            No, I don't think they appreciate my loyalty
                        
                        
                            Was it clear that this provider takes pride in the appearance of his/her office?
                        
                        
                            Absolutely not, the office was disgusting