I was given a polite greeting when I walked in. It was nice to be acknowledged. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. The magazines in their waiting room were so boring. It made my time in the waiting room drag. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all.