Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider's staff friendly?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in