Were you able to get answers to simple questions from this provider without scheduling an appointment?
                        
                        
                            Not at all! I had to schedule an appointment for absolutely everything!
                        
                        
                            Does this provider always take that extra step to make you feel special?
                        
                        
                            Never, I've been going here forever and they can't even remember my name
                        
                        
                            Was this provider willing to stay open late to accomodate your needs?
                        
                        
                            Not at all. They closed early even though they knew I needed help
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Yes, they made me feel like I shouldn't have called
                        
                        
                            Did this provider ever take personal phone calls while in the appointment room with you?
                        
                        
                            The phone rang a lot and it was really annoying