Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in