Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up