Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Were you able to relax during your appointment?
Yes