I would have given a full five stars due to the EXCELLENT dentists and hygienists on staff, except for one of the front desk staff, Carolyn (more on her in a bit).
**Pros:
Dr. George Perri is a phenomenal dentist, very professional, friendly and conservative on his approach to dental work; he's not a salesman (which is fantastic), so he won't sell you something you don't need. Dr. George Perri knows his trade and is EXCELLENT at it. He has gentle hands and is fast and efficient at his trade, too.
Kim, Pam, & Jerome (dental hygienists) are also great. They are very detailed and good at what they do, from teeth cleaning, to x-rays and "bed-side" manner, if you will.
Hilda & Flor: receptionists/billers/appointment setters: wonderful, helpful, and approachable!
A very clean and modern office.
**Con:
Carolyn, the older, front desk biller/office staff, or whatever her title is, is the lack of the 5th star. (she claimed to be the office manager, SHE's NOT).
--Unfortunately, FOUR stars are given instead of five. She is rude in a "condescending polite" voice. Carolyn comes across with the attitude of "I will help you, IF I like you..." I have asked (on multiple occasions) for predetermination estimates of work to be done on my daughters teeth, and instead sends me a copy of a pre-determination from 2 years ago, with her highlighting changes (made by her, not from the insurance company) and crossing out info, with her added changes?? UNPROFESSIONAL. She even had the audacity to leave a voicemail on my cell phone telling me that SHE FELT it was a waste of time to request it from the insurance company, and hence did not do it. I only found out because I had been waiting for it in the mail for over 3 weeks.
Every time I've spoken with her on the phone, Carolyn is persistently argumentative and makes it a point to be right.
Note: I LOVE LOVE LOVE my dentist, but I C-R-I-N-G-E (fetal position) every time I have to speak/interact with Carolyn.
All in all, I HIGHLY recommend Dr. Perri to anyone...but I would avoid Carolyn like the plague. The other front desk gals are professional, approachable, AND helpful!! :)
by bellamireya
xxx.xxx.33.122
September 29, 2015