Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Was it easy to make an appointment with this provider?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider answer all of your questions?
Every question I had was answered thoroughly