Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Does this provider have helpful information available online?
Yes, but its hard to find
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information