Were the staff members able to answer your questions?
                        
                        
                            The staff didn't seem to know very much, they couldn't ever answer my questions
                        
                        
                            Did this provider seem irritated to be working with you?
                        
                        
                            Definitely, they seemed irritated to work with anyone
                        
                        
                            Did the staff make you feel uncomfortable when you called with questions or concerns?
                        
                        
                            Yes, they made me feel like I shouldn't have called
                        
                        
                            Did this provider have an entertaining selection of waiting room magazines?
                        
                        
                            Not at all! They were boring and outdated
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            Not at all. It was obvious they didn't care about me