saleys

Susan A. Leys (the Founder of Critical Success Strategies, LLC) is a healthcare consultant, team facilitator and coach with over 15 years of experience working in healthcare organizations including emergency departments, acute care units and inpatient and outpatient environments. She has consulted with nurses, physicians and healthcare leadership teams assisting them with the critical interpersonal and collaborative skills necessary to provide compassionate care throughout healthcare systems.


Susan holds a Masters degree and Certificate of Advanced Graduate Studies in Counseling Psychology from Springfield College and a Graduate Certificate in the Business of Medicine from Johns Hopkins University. Susan’s undergraduate degree in Psychology as well as her extensive experience in healthcare has provided her with the skills and insight needed to navigate fast-paced, critical situations on a daily basis.

Susan’s love of sailing helped develop the rest of the foundation on which her executive coaching is based. She states “growing up in Rhode Island and being near the ocean, sailing provided a lot of ‘life lessons’ for me. Sailing ‘close-hauled’ is a term we use when sailing upwind. It tends to be the more challenging point of sail - especially when the wind is up and the waves are coming over the bow of the boat. Of course we also experienced many ‘downwind’ days where we would feel the warm sun on our backs as we sailed back into the harbor, but I think we all appreciated the warmth and contentment of the downwind sail having endured the challenges of sailing close-hauled.