They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. It was incredibly easy to get an appointment with them. I didn't have to wait at all. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. They have a very good professional reputation. I know that I'm under the care of an expert.