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Johns Hopkins Pharmaquip Inc

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Johns Hopkins Pharmaquip Inc
Johns Hopkins Pharmaquip Inc
(18 Reviews)
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5901 Holabird Ave Baltimore, MD 21224
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Consumer Feedback

(18 Reviews)
Service
5 star average for Service
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Environment
4 star average for Environment
Value
4 star average for Value
I am frustrated by the lack of coordination in the department. The robo calls prompt the client to order supplies however, the system is not set up to order the supplies ordered by the doctor. It takes several cslls to get the correct order. The staff is courteous on the phone but apparently understaffed to deal with ongoing integration and system coordination. Ae Most unfortunate that the patient needs to use old supplies and risk infection due to CPAP contamination. .,.
by HZ xxx.xxx.107.65
August 13, 2016
This provider is part of Hopkins. When a Dr referred me to them because as a Hopkins subsidiary they are the preferred provider for John Hopkins US family health plan, they refused me service saying they didn't accept the insurance.
by Bud Wilker xxx.xxx.191.84
May 02, 2016
Despite providing them with my insurance details they did not bill my insurance company. It required several phone calls to get them to do it rather than just billing me directly. After getting new supplies 6 months later the whole procedure started all over again. They billed my directly and I had to give them my insurance details over the phone twice before they were able to bill my insurance company. They also managed to send me the incorrect supplies although they are the same every six months.
by Thomas xxx.xxx.56.241
February 17, 2016
Very frustrating to try to reach an actual human to correct errors based on automatic computer ordering.
by B xxx.xxx.198.76
January 18, 2016
They have mailed my equipment to the wrong address the last 3 orders, despite my having updated my address in DEERS system and with them. When I call to correct, I get bounced around the automated system, then on hold 20 minutes only to finally be told they're too busy and need to take my information to call me back. Unfortunately I am beholden to them by my insurance.
by TW xxx.xxx.238.67
October 13, 2015
This company has been called several times for equipment and no response. CPAP machine not working and new machine requested. took days before they responded and now want a Dr. referral. Why? Already have a CPAP for years (with Oxygen). They have a really bad rep. Critical patient have working equipment. JH being notified about their company also.
by SMITH xxx.xxx.167.159
April 28, 2015
Was the staff at this retail store friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.34.130
November 18, 2014
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was the staff at this retail store friendly?
Yes
Was it easy to find parking at this retail store?
Yes, it was convenient
Did this retail store have reasonable prices?
Yes
by Anonymous xxx.xxx.217.164
October 31, 2014
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Map and Directions
5901 Holabird Ave, Baltimore, MD 21224