I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.