The first time I walked into their office, I immediately smelled an absolutely horrible odor. I don't think they've ever cleaned the place. It made me nauseous. It doesn't matter how many times I come here, they just cannot seem to remember my name and they make no effort to even try. I'd rather go to someone else who might actually appreciate my loyalty and business. One thing that's been so annoying about The Cottages of Port Richey, is that they always end up postponing my appointments. I'm usually not even notified that they're going to postpone it until less than an hour before my scheduled appointment. I was never able to relax during my appointment. I was on edge the whole time.