They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They paid close attention to me and all of my questions were answered. I got an appointment quickly. I've never had to wait too long. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on.