They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. Of course at times vets have to do unpleasant procedures on the pets, but they always demonstrate care and compassion. I really trust them and so do my pets.