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Hill Kenneth W Dr

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Hill Kenneth W Dr
Hill Kenneth W Dr
(71 Reviews)
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603 Highland Avenue Southeast Hickory, NC 28602
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Consumer Feedback

(71 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
February 21, 2012
They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I couldn't believe that no water is made available for the animals here. But I"m sure if you ask they would be than glad to give your pet water.
by Anonymous
January 27, 2012
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was your pet anxious to leave this veterinarian's office?
Not at all! I've never seen my pet so calm. They really have a gift with animals here.
by Anonymous
January 19, 2012
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Did this provider seem irritated to be working with you?
No, they were polite
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous
January 11, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
December 21, 2011
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
by Anonymous
December 13, 2011
Was this veterinarian friendly?
Extremely Friendly
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous
December 07, 2011
I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. Thanks to their exceptional level of care that they always offer here my pets have enjoyed healthy and long lives. My pets have never been misdiagnosed and I strongly recommend them to anyone who loves their pets.
by Anonymous
November 30, 2011
Are you going to visit this provider again?
Without a doubt!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider's office easy to locate?
Only with clear directions
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
October 18, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous
August 03, 2011
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Map and Directions
603 Highland Avenue Southeast, Hickory, NC 28602