Directory > Providers > Pet Services > Animal Hospital > MN > Hugo > Otter Lake Animal Care Center > Reviews

Otter Lake Animal Care Center

Nearby

Animal Hospitals

We Know Animals!

Hugo, MN

Birch Lake Animal Hospital

White Bear Lake, MN

White Bear Animal Hospital

White Bear Lake, MN

Lake Animal Hospital

White Bear Lake, MN
Get Featured on Wellness.com > Learn More
Otter Lake Animal Care Center
Otter Lake Animal Care Center
(22 Reviews)
> Get Phone Number & Directions
6848 Otter Lake Road Hugo, MN 55038
Add a Review

Consumer Feedback

(22 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
My dog was not the only that Dr Scalan harmed -

Dr Scanlon performed 2 cruciate repairs on my dogs knee. For the first surgery in her medical notes it states her Caudal Cruciate Ligament (PCL) was torn and removed along with her Cranial Cruciate Ligament (ACL). For the 2nd surgery he reported that a portion of her meniscus was removed (I was unable to read his writing). At 5 months post op she started having problems again with her knee. Dr Scanlon recommended a 3rd exploratory surgery, so instead I brought her for a 2nd opinion with Dr Stephen Levine an orthopedic specialist. He found her knee was completely unstable. So did a 3rd repair. Dr Levine was surprised to find her PCL was completely intact and perfectly normal. He also found that the portion of the meniscus that was suppose to be removed was still intact and completley crushed.

Since Dr Scanlons medical notes were grossly inaccurate not even explaining what was going on with my dog. I do not and would not let him touch any of my animals ever again. If he can not keep his medical records straight to the point that he is saying he removed the body parts that he did not it makes me concerned that he is makeing other bigger mistakes. I consider this one huge. I'm not really concerned about my dog but I'm concerned about the other dog who's PCL was removed. Now if that dog every has problems with its knee it will lead Dr Scanlon or any other vet down the wrong path to helping it. I'm very disappointed in Dr Scanlon, keeping proper medical records is the most basic and most important function of veterinary medicine
by Maria xxx.xxx.130.25
November 22, 2013
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was there a designated area for your dog to go to the bathroom?
Yes, It was extremely convenient and well kept
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Gloria Clarke xxx.xxx.128.51
September 08, 2013
Was this provider's office too cold?
No, it was fine
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
by Anonymous xxx.xxx.249.100
April 17, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.84.181
February 21, 2013
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Did this veterinarian answer all of your questions?
Yes
Were the waiting room chairs comfortable at this animal hospital?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.52.225
January 10, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Was your pet well taken care while being boarded here?
Absolutely, my pet always get so much attentiion
Did this animal hospital use current and safe equipment?
Yes
by Anonymous xxx.xxx.160.204
January 05, 2013
Does this provider give unbiased advice?
No. I didn't trust their motives.
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did this veterinarian fully explain your pet's condition?
Absolutely not. I had no idea what my veterinarian said to me.
Was it easy to make an appointment with this provider?
Yes
by Anonymous
November 21, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
July 27, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
June 30, 2011
Did this provider prominently display their diplomas or business license?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Were you able to relax during your appointment?
Not really, I was a little uneasy
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
June 19, 2011
Add a Review
Map and Directions
6848 Otter Lake Road, Hugo, MN 55038