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Animal Emergency Clinic of Springfield

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Animal Emergency Clinic of Springfield
Animal Emergency Clinic of Springfield
(29 Reviews)
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1333 Wabash Avenue Springfield, IL 62704
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Consumer Feedback

(29 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Was this provider's staff friendly?
No, they were rude
Was this veterinarian friendly?
Friendly Enough
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
by only in a emergency xxx.xxx.182.165
January 15, 2014
We brought our little Dachshund in who was in his final hours. The staff was very helpful in making his remaining time very peaceful and help him pass without pain at home.

We can't thank them enough
by Dachsie xxx.xxx.49.79
November 20, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Was the waiting area spacious?
Yes, extremely spacious
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.48.194
September 24, 2013
Was this veterinarian friendly?
Extremely Friendly
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were you able to relax during your appointment?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.99.82
August 30, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did you leave the office feeling satisfied with your visit?
Yes
Was this animal hospital's staff friendly?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.104.159
August 26, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Does this provider offer flexible appointment times?
Yes
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
by Anonymous xxx.xxx.157.8
July 21, 2013
Was this veterinarian friendly?
Extremely Friendly
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Are you going to visit this provider again?
If I need to, I'll return
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.158.72
May 06, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.41.192
December 13, 2012
I am glad this was not my first visit to the emergency hospital because if it had been I would probably take my chances with my pet to wait for their doctor. Since this wasn't my first experience here I do know there are other doctors on staff that do take the time to thoroughly examine your pet and talk with the concerned pet owner. The doctor that saw my dachshund with a back injury was not very friendly or informative. The assistants were very friendly and much more informative. The assistant is the person that told me the doctors name. Doctor Williams never once introduced herself. I called the next morning to check on my pet and the assistant told me her condition the doctor never spoke to me again after her initial exam. I picked up my Heidi on Sunday took her to our wonderful vet at the Auburn Vet Clinic the prognosis is good.
by Heidi xxx.xxx.72.165
December 10, 2012
While we were out of town our 18 year old cat had to be taken in on a Saturday for an emergency. She was in bad shape, and without prompt and continuous care she would have passed before we got back to see her. They did a great job of explaining things to our children and their grandmother, being very realistic, and displaying genuine care and empathy.

Without their help our beloved pet would never have hung on for us to say goodbye before she passed. For that, I am forever grateful.
by Anonymous xxx.xxx.195.75
October 27, 2012
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Map and Directions
1333 Wabash Avenue, Springfield, IL 62704