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Stonecrest Animal Medical Center

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Stonecrest Animal Medical Center
Stonecrest Animal Medical Center
(34 Reviews)
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1 Stonecrest Drive Huntington, WV 25701
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Consumer Feedback

(34 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
February 06, 2012
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this animal hospital use current and safe equipment?
Yes; the equipment is very advanced!
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
February 04, 2012
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
January 28, 2012
My pets love it here and they are never anxious to leave (however it could be due to all the fun treats they get) . I'm sure it's no surprise that my pet hates going to the vet, but what a relief to find an animal hospital that is so dedicated to making your pets experience as pleasant as possible. They never separate you from your pet and I was able to stay within "save me" range the whole time. No taking pets behind closed doors like other places I've been too. They never left me for an extended period of time and I never felt ignored. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly.
by Anonymous
December 15, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this animal hospital's staff friendly?
Yes, they went above and beyond
by Anonymous
December 12, 2011
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider have reasonable prices?
Yes
by Anonymous
December 05, 2011
Are you going to visit this provider again?
If I need to, I'll return
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Was this provider's staff friendly?
Friendly Enough
Was this veterinarian gentle when caring for your pet?
Not really, it was a little upsetting
by Anonymous
November 30, 2011
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was this veterinarian friendly?
Extremely Friendly
by Anonymous
September 30, 2011
One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I have never seen my pets so calm at the veterinarian before. They really seem to have such a gift with animals here.
by Anonymous
September 30, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider always put the customer first?
Yes, they always put customers first
Was this veterinarian friendly?
Friendly Enough
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you feel that this veterinarian's pricing was fair?
No, It seemed a little overpriced
by Anonymous
August 03, 2011
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Map and Directions
1 Stonecrest Drive, Huntington, WV 25701