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OPTIGEN INC

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Optigen Inc

Jacksonville Beach, FL
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OPTIGEN INC
OPTIGEN INC
(59 Reviews)
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1351 13TH AVE S. 100 Jacksonville Beach, FL 32250
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Consumer Feedback

(59 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Extremely poor customer service! The billing inquiries number on invoice is understaffed. Have waited hours upon hours to get through to billing. Called the Service Inquiries number, and waited a good bit. Have asked several times to relay a message to billing with my contact information. But never once got a call back from billing or anyone. I would not recommend Optigen to anyone, and have discontinued service with this company.
by Charles Crossan xxx.xxx.212.51
June 05, 2019
They provide terrible customer service. Yesterday I waited on-hold for 1 hour and I hung up. Today I've been waiting now for over 2.5 Hours. I'm done with these people!!!! They don't deserve a star!
by AJ xxx.xxx.14.11
April 30, 2019
This company is terrible. Sleep apnea is a life-threatening condition. After diagnosis, I received a call on March 1, 2019, from some lady who said they got my order from the doctor and if I didn't hear back from them in a couple weeks, I should call them. No reference number, no department or person to contact. I just figured someone was working on getting me the equipment and they'd call back. Well no call back. Now I call back, they have no record of me.
by Very dissatisfied. xxx.xxx.158.210
March 13, 2019
Worst company ever!! Hire more people to answer the phones. The working class customers do not have 30-60 minutes to wait on hold to speak to a rep.
by Jason xxx.xxx.78.99
February 28, 2019
Like many companies, if you are covered by TRICARE they constantly over charge you. I have called and spoken to these people till I was blue in the face. They kept telling me over and over that they would fix the problem. Every month they over charge me hoping I will just pay. Not going to do that.
I put in a request today for them to come pick up my machine. I will not be a part of this fraud.
by Paul Hazard xxx.xxx.0.43
February 21, 2019
this provider may be your worst nightmare in the health care field. they gave me a defective cpap machine then claimed it was OK. when I returned it in june, they kept on billing Medicare through November, as if they are still my provider. I fired them in June for no customer support.
For credibility, I am a 28 year cpap user, and an engineer. These are bad people. Watch out.
by Robert xxx.xxx.55.177
November 15, 2018
Was it easy to find parking at this retail store?
Extremely easy, and close to the entrance
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Judith Martin xxx.xxx.230.191
September 24, 2018
Super pleased with the customer service and very impressed with Randy. He went out of his way to help me correct the settings on my cpap machine. He did this Sunday night during his off hours. It was great talking to you Randy and thank you so much!
by Ray xxx.xxx.0.143
August 13, 2018
Initial visit was good...But then it went south fast. My headgear wore out prematurely with normal wear. I tried to get a new one was given the run around .Called national office they said to call local address. finally after a while someone locally said that the headgear was in the mail...It didnt show up. .I called again they knew nothing about it ..Please use someone else anyone else .These people are idiots.....
by Bruce M Jones xxx.xxx.69.8
June 21, 2018
So far I am not happy with this company. We were referred to them in January for my husband's CPAP. All documentation they said they needed was sent to them. Has been a constant battle with them and every time I call, they tell me they need another piece of paper. They never call us. We have to call them. The last time we were told we would have answers that day. That was one week ago today and we are no closer than we were 4 months ago. I will be telling our insurance that the company they referred us to is not helpful. I have talked to others (after the referral of course) and I am told the same thing. They must be hounded and are slow
by Mary xxx.xxx.158.114
May 24, 2018
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Map and Directions
1351 13TH AVE S. 100, Jacksonville Beach, FL 32250