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FLETCHER'S MEDICAL SUPPLIES INC

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FLETCHER'S MEDICAL SUPPLIES INC
FLETCHER'S MEDICAL SUPPLIES INC
(43 Reviews)
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6851 Distribution Ave JACKSONVILLE, FL 32256
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Consumer Feedback

(43 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
These people have very poor customer service skills. They fail to bill my insurance, they fail to apply the payments that I made at the store, they fail to mail out my supplies on time. I constantly have to call them and complain about it, but sometimes i just get a voicemail and have to leave messages which never get returned. I wish i had an option to go somewhere else, but i cant until i see my doctor to get a prescription for the supplies. They are just awful.
by Anonymous
February 27, 2012
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Is this business handicap-accessible?
Yes, it was handicap-accessible
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous
January 11, 2012
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Did this provider prominently display their diplomas or business license?
No, I never saw one
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous
January 10, 2012
It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time.
by Anonymous
December 22, 2011
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Was this provider's staff friendly?
Not Really
by Anonymous
November 18, 2011
Was this provider's staff friendly?
Friendly Enough
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous
October 10, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
September 26, 2011
Several months ago, my wife needed a rolling walker to get around. I went to Fletcher's both because they were the closest to my home but also because they appear to be one of the largest medical equipment suppliers in the Jacksonville area. The walker itself was excellent (hence the one-star rating) but Fletcher's handling of the paperwork was terrible. They required me to pay the full amount up front and stated that they would then submit a claim to Medicare and my secondary medical insurer; and they assured me that I would be getting between 80% and 100% of the cost reimbursed.To date, I have received nothing! Every time we call them to determine the status, we either can't get through to the one person on their entire staff that handles Medicare claims or are transferred from one extension to another without ever getting a straight answer. To make matters worse, today we received an invoice from Fletcher's for the full amount, plus an additional $30 charge. They are either totally INCOMPETENT or UNSCRUPULOUS. I urge everyone to stay away from them. Go to Atkinson's in Orange Park, or to one of the other medical equipment suppliers--just don't go to Fletcher's. If you do, you'll be making a huge mistake!!!!
by Anonymous
September 19, 2011
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
August 05, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider remember you by name?
No, I always have to remind them
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
July 30, 2011
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Map and Directions
6851 Distribution Ave, JACKSONVILLE, FL 32256