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Avalon Dog & Cat Hospital

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Avalon Dog & Cat Hospital
Avalon Dog & Cat Hospital
(36 Reviews)
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South Charleston, WV 25303
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Consumer Feedback

(36 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
I write this review with a heavy heart. I have used Dr Eton for by pets for over 14 years and he is a great vet. But last year the owner of Avalon Animal Hospital (who is NOT Dr Eton) brought in new office staff and they are the pits. There is now an office manager who evidently sets the tone for a very unfriendly visit experience. I am now put on hold when I call (2 out of past 3 calls) and forgotten until I hang up and call back after a minimum of 5 minutes of holding. The hospital’s office staff is not at all an operation with whom you want to deal when you bring your sick pet in for Dr Eton's kind treatment. Sorry Dr Eton -- the owner of Avaton has really sabatoged your practice and reputation. Maybe it's just me and other clients will have a great experience. I hope so. As for me, I am forced to take my three pets to another vet who will hopefully give us a total caring experience and not the (new) mercinary treatment I have received over the past 8 months at the "New" Avalon.
by Anonymous
February 09, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
December 29, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
by Anonymous
December 06, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous
December 05, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
November 04, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
November 04, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider offer flexible appointment times?
Yes
Was the waiting area spacious?
Yes
by Anonymous
November 02, 2011
Did the veterinarian allow you to stay with your pet at all times?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was this animal hospital's staff friendly?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
October 31, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider's staff friendly?
Friendly Enough
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
September 30, 2011
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Does this provider welcome questions?
Yes, they don't mind answering my questions
Would you recommend this animal hospital to others?
Yes
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
by Anonymous
August 21, 2011
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Map and Directions
South Charleston, WV 25303