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South Towne Veterinary Hosptl

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South Towne Veterinary Hosptl
South Towne Veterinary Hosptl
(17 Reviews)
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Rochester, NY 14623
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Consumer Feedback

(17 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Were the examining rooms clean and free of odor?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.16.6
February 23, 2013
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
by Anonymous xxx.xxx.186.241
February 04, 2013
Do NOT waste your time here! I attempted to remove a tick from my dog by myself and was unable to remove the head. I figured while I was on lunch (I work at the vacuum store in the next parking lot North) I would ask a technician what I should do.

When I walked in the office, the technician was busy and the receptionist was in the back so I patiently waited a few minutes for them to finish with other customers. Shortly after, the phone rang, the receptionist came up front, took care of the customer and then turned to me very rudely and said, "I'm sorry I have no technicians available for you at the moment; they're all on lunch." When she said they were on lunch, what she meant was they're in the break room talking and laughing and didn't 'feel' like helping the customer standing up front.

Come over to our store and we will drop our lunch, quickly end our phone conversations, and take care of the customer in our store. We would NEVER treat someone so rudely who had been patiently waiting for several minutes.

Not to mention I had my dog neutered here in 7/2012 and now in 2/2013 they've lost my customer history.
by Anon xxx.xxx.157.186
February 01, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.152.190
January 28, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.78.82
July 09, 2012
Did this provider have reasonable prices?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
March 29, 2011
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
March 05, 2011
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Rochester, NY 14623