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Seneca Animal Hospital

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Seneca Animal Hospital
Seneca Animal Hospital
(17 Reviews)
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East Aurora, NY 14052
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Consumer Feedback

(17 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
July 18, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
June 01, 2011
This is my second review of this fabulous, wonderful, exceptional, beautiful, fantastic and most professional and caring, loving animal clinic in the entire WORLD.
I speak from VAST experience with all of the staff here and the multitudes of pets I have had in my 59 years.
The FIRST thing that a new client will notice about this most wonderful clinic is the staff at the front desk. They are the first ones you will interact with and you will immediately feel warmth, compassion, and true caring from each and every person who is behind that desk. I dearly LOVE each and every single one of them. They are all like my daughters or sisters...depending on age, lol. They CARE. No matter what the reason for your visit, they will make you feel welcome and if you're upset about your baby dog, cat, ferret, hamster, bird, snake or WHATEVER pet you love so much, they too feel your fear, anxiety and will put you at ease immediately because you can FEEL their genuine caring and concern. These girls are true angels.
I have been at that clinic when I've been gloriously happy, like bringing in a new patient for them to check over such as a puppy, or kitten. I've been there when I am feeling terribly afraid because my baby has been sick and needs their expert and loving hands. These girls...each one of them has helped me tremendously when I am in that kind of state; feeling so afraid that something is terribly wrong with my baby. These girls have put my mind at ease while waiting to see the doctor and it seems I never wait that long when I have a sick baby. I have also been there when one of my babies is extremely sick; critical...and knowing in my heart that I won't be bringing them home with me. That is the worst, most horrific time anyone can experience...any true dog or cat or animal lover. Whenever this has happened, and over the nearly 30 years I've been a client, this has happened over ten times. Each and every single one I've lost has left a huge hole in my heart which is like swiss cheese by now. I have felt totally destroyed, exponentially devastated over every single loss and when it happens, I cannot stop the endless flow of tears. When these times have happened, one of those loving, caring girls has always been with me and I can feel their pain too. It hurts them too. They are so loving and supportive and assure me that I am doing the best and kindest thing I can do for my beloved, precious dogs, and as I am crying my heart out while the compassionate techs prepare her for the shot, I hold her in my arms and one of those loving girls holds me in their arms while I hug and kiss my beloved little furbaby goodbye; tears soaking their fur. They all know this horrific pain because they all have been through it themselves with their OWN beloved babies.
The one thing that separates this clinic from all the rest that I've been to is they treat not just the pet...but the pets mom or dad as well. Each and every staff member from the girls at the front desk to the techs, to the DVM's...all treat YOU as well as your beloved dog, cat, or whatever with GENUINE COMPASSION and PROFESSIONALISM. They treat your pet as they would treat their OWN.
by Anonymous
May 31, 2011
I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. This veterinarian was friendly to both me and my pet, which I thought was nice. They were very kind and welcoming.
by Anonymous
May 24, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous
May 19, 2011
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this provider friendly?
Yes
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
by Anonymous
April 13, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Were the kennels and holding areas clean?
Absolutely, the kennels and holding areas were some of the cleanest I have ever seen
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
March 08, 2011
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East Aurora, NY 14052