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Melissa Smith, D.P.M.

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Melissa Smith, D.P.M.
(20 Reviews)
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5242 Dawes Ave Alexandria, VA 22311
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
This provider has helpful information available online, which is really convenient. They have a good website and online presence. They have a very good professional reputation. I know that I'm under the care of an expert. They never left me for an extended period of time and I never felt ignored.
by Sam Groh
September 27, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous
August 10, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider use excessive foul language?
No
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous
August 02, 2011
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
June 24, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
June 20, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's staff friendly?
Yes
by Anonymous
May 10, 2011
The staff is always considerate and concerned for my well-being. Any advice I get comes directly from the doctor. The staff simply accommodates my needs. . When I had an emergency, they worked me into the schedule immediately. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. I have been seeing this doctor for years. She understands my needs and my schedule, and she is excellent at explaining medical issues.
by Satisfied Patient
May 09, 2011
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
April 21, 2011
She knows what she's doing.
by Anonymous
March 25, 2011
Stay far away from Dr. Melissa Smith and her parent company, Capitol Foot and Ankle, LLC. Dr. Smith and all the employees that work in her office are absolute sheep in wolves' clothing. She came across as real nice and sweet until billing time came when she speciously and underhandedly charged me for services which she did not provide. I went to her three times in order to have a simple plantar's wart removed. I was in her office no more that 15 minutes during each visit, of which she spent 10 minutes gabbing about this or that. Nevertheless, rather than code my visit as merely "office visits," Dr. Smith took it upon herself to code my visit as "lesion removal." Of course, this caused these simple visits to tap into my health insurance deductible. And, of course, this begs the question, "If Dr. Smith really performed "lesion removal," why would I have to return for multiple visits? When I called her office and the billing department at Capitol Foot and Ankle, a lady named Pam was one of the rudest, most inconsiderate reps. I have ever dealt with. She made me feel about an inch tall for asking questions about my bill. To add insult to injury, she even had the nerve to assert that I was "lucky" for being in the Army and under the military's health care system. That was when I wife got involved, and Pam spoke to my wife in the same perjorative fashion.

These transgresssions make Dr. Smith's tardiness seem minor, but if you're not yetconvinced to go to another podiatrist, I should mention that she was 45 minutes late for one of my appointments, and it wasn't because she was with other patients. I always scheduled the first appointment of the day at 8:00 AM. Dr. Smith didn't show up until 8:45 AM. Perhaps she overslept. Of course, I was late for work as a result of her wanton tardiness.

Needless to say, Dr. Smith and Capitol Foot and Ankle, LLC really put the "care" in healthcare.
by bj2130
September 07, 2009
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Map and Directions
5242 Dawes Ave, Alexandria, VA 22311