Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. Everyone in my community knows that they are the absolute best in the field. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.