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Mount Laurel Nursing & Rehabilitation Center

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Mount Laurel Nursing & Rehabilitation Center
Mount Laurel Nursing & Rehabilitation Center
(16 Reviews)
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3718 Church Rd Mount Laurel, NJ 08054
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Consumer Feedback

(16 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
This facility is by far, the worst that I have ever come across in many years with many family members in need of assistance.
There are so many areas with which I could start, so I will start with the most important one: Patient Care - or lack thereof.
My family member was there for 2.5 weeks, during this time, she was confined to a wheelchair - even though she never needed one before. She was not bathed properly, if at all. And was denied interaction with others, those being the ones that were not drugged into submission.
Not only did the 'Qualified Medical Staff' NOT perform their duties to the most base of level, they outright failed in patient care: feeding, medicating, bathing, accommodation care/cleanliness/upkeep.
I had to demand that a doctor be called when my relative had a 'Minor Rash', this in turn was Shingles. The ?Nurse? on duty was telling me that I do not know what I am talking about, and refused to call the doctor. Only with the threat of a lawsuit was I able to speak with someone identifying themselves as a doctor that had little to no knowledge of my family members’ condition.
When I asked if the proper medications were being prescribed, I was told that they were waiting for them from the pharmacy. Only after repeated demands, was I told that the pharmacy in question was in Edison, NJ, and that the required medication would not be available until the next day!?!?! Remember, this is MOUNT LAUREL, NJ, over 60 miles away!!! [When I inquired whether I would be able to get an OTC (Over The Counter) topical cream, I was given the incorrect dosage amount to search for. (Remember, these are supposed to be trained and qualified medical professionals!)]
Thankfully, my family was able to relocate my family member to another facility; one that is staffed by qualified, competent, and able minded and bodied staff members.
In short, I would not recommend anyone placing a loved one, or even an enemy in this facility. They are grossly negligent, incompetent, undertrained, and uncaring – even in the simplest of tasks that come to the well-being of your loved ones. This is a warehouse for human beings, and not a place to have your loved one recuperate, recover, or become well enough to resume their life in any meaningful way.
by C Stone xxx.xxx.93.163
March 11, 2013
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.236.227
January 28, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Was this provider's office too cold?
Not at all, it was the perfect temperature
Are you going to visit this provider again?
Without a doubt!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.126.149
November 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by JAMES KING xxx.xxx.252.7
August 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.84.145
August 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.79.143
July 24, 2012
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Map and Directions
3718 Church Rd, Mount Laurel, NJ 08054