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Lexington of Orland Park

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Lexington of Orland Park
Lexington of Orland Park
(25 Reviews)
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14601 S John Humphrey Dr Orland Park, IL 60462
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Consumer Feedback

(25 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
I would be happy to recommend Lexington. I have seen the negative reviews online, but frankly, they surprise me. My Mother was there for six weeks in spring 2012 and received excellent care. The doctor made her cell phone # available day and night. Sure, occasionally the staff were overloaded, but they were always responsive and caring. The office staff made sure every question and concern I had was addressed. They were a kind and very caring staff. It didn't matter how many times I called with a question or concern, they were always happy to help me. A place like Lexington has so many demands from so many people that it must be hard to keep up, but in this case they did a wonderful job. My Mother has just returned (Nov. 2013) for care there. She hates being out of her own home but went there with confidence and satisfaction. They've been very helpful as we settle her in there for 2-4 weeks.
by Phoenix xxx.xxx.74.103
November 08, 2013
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Were you able to relax during your appointment?
Not really, I was a little uneasy
by Anonymous xxx.xxx.177.125
October 28, 2013
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Was this provider's office too loud?
Yes, they need to move to a quieter location
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
by Anonymous xxx.xxx.173.191
June 22, 2013
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
by Anonymous xxx.xxx.13.9
June 21, 2013
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.120.229
June 11, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.98.154
May 30, 2013
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
by Anonymous xxx.xxx.103.8
March 10, 2013
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider have helpful information available online?
Yes, but very little
by Anonymous xxx.xxx.13.9
November 12, 2012
I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. The thing I saw here when I visited my mom . I did everything possible for my mom and still she had got a broken knee and was treated very poorly until she choked on food and was sent to palos hospital where she past away 2 days later on 5/28/2011. There is no great nursing home but the 3rd floor of lexington is the worst I have ever seen. They even forgot to feed my mom .
by Elaine xxx.xxx.95.28
November 05, 2012
On Thursday 8-23-2012 my Mother was admited to Lexington House for rehab.We were never given a schedule or a meeting for her treatment.She was on oxygen and doing very well when she left Christ Hospital.The service at Lexington was very bad.On Tuesday something happened to her oxygen and she was rushed to Palos Hospital and was in critical condition. Proving neglect is hard but we feel the Lexington was the cause of her problems as they didn't seem to watch her oxygen level.Also they were very rough with her.I would not recomend this place to anyone with a loved one that needs care.She passed away Sunday 09-02-2012
by Gloria xxx.xxx.200.98
September 03, 2012
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Map and Directions
14601 S John Humphrey Dr, Orland Park, IL 60462