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Grande Pointe

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Grande Pointe
Grande Pointe
(27 Reviews)
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3 Merrit Dr Richmond Heights, OH 44143
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Consumer Feedback

(27 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
2 star average for Value
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by Anonymous xxx.xxx.170.111
June 30, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office easy to locate?
Fairly Easy
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.203.190
June 18, 2013
Was this provider's office easy to locate?
Fairly Easy
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this nursing home answer all of your questions?
Some were answered
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.111.5
May 31, 2013
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider remember you by name?
Sometimes, but not always
by Anonymous xxx.xxx.89.253
April 19, 2013
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.104.87
April 05, 2013
Was this provider's office clean?
No, I didn't feel comfortable at all
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.242.104
March 26, 2013
Would you recommend this nursing home to others?
I Already Have
Did this nursing home answer all of your questions?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider's office too loud?
No, it wasn't too loud
by maryellen wise xxx.xxx.239.182
October 07, 2012
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Were you able to relax during your appointment?
No, I was on edge
Was it easy to find parking at this provider's office?
Yes, it was convenient
by mary xxx.xxx.13.88
September 27, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.59.148
August 11, 2012
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Did this provider answer all of your questions?
None of my questions were answered
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
by Anonymous
February 19, 2012
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Map and Directions
3 Merrit Dr, Richmond Heights, OH 44143