One area of improvement that this business is in dire need of is revamping their building to make it more handicap-accessible. It seemed extremely out-of-date and a little unsafe as well. They left me completely alone for a long time and I became very nervous. Every time I would start talking about my circumstances, they would argue with me or get mad. I was scared to say anything because I didn't want to make them upset. It was not easy to reach them in an emergency. I had to call several times before I finally reached them. Every time I visit, I have to remind them why I'm visiting them. It makes me feel like they don't care about me.
I went into this facility expecting a standard nursing home with adequate care. I was pleased to see that their current survey's were posted and available to read along with a survey from residents, employees and families of those already living in the facility. It was very clean, nicely furnished, floors were shiny, staff was helpful and caring, administrator was available, knowledgeable and friendly, DON outstanding, no urine smell while walking down hallways, rooms clean and inviting, residents seemed happy and involved. I would recommend this facility to anyone searching for long or short term care.