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Douglas Chessen, MD

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Psychiatrists

LifeStance Health

Newport News, VA

LifeStance Health

Newport News, VA

LifeStance Health

Chesapeake, VA

LifeStance Health

Chesapeake, VA
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Douglas Chessen, MD
Chessen & Assoc
(18 Reviews)
12420 Warwick Blvd Ste 7C Newport News, VA 23606
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Was this psychiatrist late to your appointments?
No, they were on time
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was the waiting area spacious?
Yes
by Anonymous
September 13, 2011
I had to wait a long time in the waiting room. I've had to wait longer at other places, but it was still too long. I really didn't like how difficult it was to find parking at their office. I wasted a bunch of gas just driving around looking for one. They seemed to know what they were talking about most of the time, but I still wasn't very comfortable.

They would not fill out my insurance forms for my short term disability. My insurance company requires that the forms be filled out by the attending physician. Chessen & Associates kept telling me I had to go to my PCP to get the form done. My disability insurance company said not they had to do it. They have kept refusing & I have been unable to get anywhere with them. My disability insurnace company will not accept it filled out by anyone else. i am now stuck with no income because of Chessen & Associates refusal to cooperate with the insurance company. They have even told me not to come back because they have dropped me as a patient. I am looking into filing a formal complaint with the state.
by Anonymous
August 22, 2011
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They are the most attentive psychiatrist I've ever met. They always listen carefully to whatever I have to say. I would recommend them to people I know. They were able to help me a lot. I was amazed by how professional and friendly their staff was. They went above and beyond what I ever expected.
by Anonymous
August 08, 2011
I would recommend them to people I know if I couldn't think of anyone better to suggest. They gave about the same level of care as others I have been to for the same problem. Which is to say, nothing that really worked.
by Anonymous
June 03, 2011
Was this psychiatrist friendly?
Yes
Are you going to visit this provider again?
Sure
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's office too cold?
No, it was fine
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
May 18, 2011
Was this psychiatrist's office clean?
Yes everything was neat and sterile
Were the waiting room chairs comfortable at this psychiatrist's office?
They were average
Was this provider late to your appointments?
No, they were on time
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
May 02, 2011
I was shocked when they dismissed my concerns as unimportant and told me I was just overreacting. I knew that my situation needed attention, and I couldn't believe that they wouldn't even look into it. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They didn't show any sort of attention to detail, which I think is very important. I was afraid they were going to miss or forget something important. I did experience some pain that I felt could have been avoided, but it wasn't too bad. Before they recommended a treatment plan for me, they looked into my medical history a little, but I still didn't feel like they had a thorough understanding. I was uncomfortable starting treatment when they didn't know where I was coming from.
by Anonymous
April 04, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider rush your appointment?
Not too much, but somewhat
by Anonymous
March 21, 2011
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Map and Directions
12420 Warwick Blvd Ste 7C, Newport News, VA 23606