Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her