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Caroline Cella, MD

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Richmond, VA

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Caroline Cella, MD
Primary Health Group
(26 Reviews)
> Get Phone Number & Directions
1471 Johnston Willis Drive Richmond, VA 23235
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Consumer Feedback

(26 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. The chairs they had in the waiting room were pretty high quality. I thought they were nice and comfortable. They always take that extra step to make me feel special. I always enjoy my appointments here.
by Gloria Macklin
August 08, 2011
Does this provider offer flexible appointment times?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider rush your appointment?
No
Were you able to relax during your appointment?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
July 07, 2011
Was this family doctor friendly?
Extremely Friendly
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
June 27, 2011
Does this provider welcome questions?
Yes, they don't mind answering my questions
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
May 27, 2011
They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They gave me sufficient information to make a decision about my treatment plan. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. The chairs they had in the waiting room were average, I would say. They weren't amazing but they weren't totally uncomfortable either. They wiil work with you on making an appointment if that is necessary.
by Barbara
March 08, 2011
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
March 07, 2011
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Map and Directions
1471 Johnston Willis Drive, Richmond, VA 23235