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Francis Wapner, MD

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Francis Wapner, MD
Advanced Eye Care
(23 Reviews)
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1250 E 3900 S Ste 310 Salt Lake City, UT 84124
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. Their staff was not friendly at all, I didn't feel welcome there. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return, and this is after being a patient for over 20 years.
by Anonymous
January 05, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
December 29, 2011
I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here.
by Anonymous
December 07, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider's staff friendly?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
November 28, 2011
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider answer all of your questions?
Yes
Was this provider late to your appointments?
No, they were on time
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
November 22, 2011
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
by Anonymous
November 05, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
August 25, 2011
I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. The office was very easy to locate. I didn't have any trouble finding it at all. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.
by Anonymous
July 11, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
June 27, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
May 24, 2011
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Map and Directions
1250 E 3900 S Ste 310, Salt Lake City, UT 84124