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Robert Hoffman, MD

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Robert Hoffman, MD
Texas ENT Specialists
(20 Reviews)
> Get Phone Number & Directions
18980 West Memorial Drive #300 Humble, TX 77338
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider remember you by name?
Sometimes, but not always
Are you going to visit this provider again?
Sure
by Anonymous
February 16, 2012
Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff.
by Regina
December 28, 2011
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
December 13, 2011
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
December 06, 2011
They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. When comparing them to others I have visited for the same condition, they are among the best I have seen.
by anon
October 21, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider seem irritated to be working with you?
No, they were polite
Was this provider's office too cold?
No, it was fine
by Anonymous
July 27, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
May 03, 2011
Was this provider's office too loud?
No, it wasn't too loud
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
April 20, 2011
Would you recommend this provider to others?
I Already Have
Was this provider's office clean?
Yes everything was neat and sterile
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
They listened, but I'm not sure they really cared
Did this ENT Otolaryngologist promptly contact you with any test results?
I definitely don't think they called me as soon as they got them
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
March 05, 2011
Was this provider friendly?
Very! The most welcoming office I've visited!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Was it easy to make an appointment with this provider?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
March 03, 2011
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Map and Directions
18980 West Memorial Drive #300, Humble, TX 77338